Adobe’s Updated Terms of Service Cause Uproar Among Users in India

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Adobe, the well-known software company, has recently faced backlash from users over updates to its Terms of Service. The revised terms affect over 20 million users of Adobe’s Creative Cloud Suite globally, including users in India. The changes allow Adobe to access, view, or listen to user content, raising concerns about privacy and the potential use of content for AI training. Some users, particularly creatives, believe that Adobe is surveilling their work and using it to train AI models.

While Adobe states that the access to content is for purposes such as responding to feedback, preventing fraud, and improving services using techniques like machine learning, many users are unhappy about the lack of clarity in the terms. The ambiguity in the Terms of Service has led to discussions about canceling subscriptions and trust in the company.

In a response to the controversy, Adobe clarified its stance in a blog post, emphasizing that it does not train AI models on customer content and will never assume ownership of a customer’s work. The company also highlighted the need for access to user content for functions like indexing, sharing, and auto-generating variations.

The Terms of Service update has sparked a debate about data privacy, confidentiality agreements, and user control over their content. Users have the option to opt out of content analysis, although there are limitations to the opt-out in certain circumstances. As Adobe continues to navigate the concerns raised by users, transparency and trust are key factors that the company will need to address to maintain its user base in India and globally.